balivegas Platform Privacy Notice

This page describes what we collect when you use balivegas and how we keep that data protected. We at balivegas take your privacy seriously—your personal information is encrypted, stored separately from your betting activity, and never shared with marketing partners. When you create an account, deposit through DANA, e-wallet, or mobile banking, or reset your password, we collect specific data to keep your account secure and comply with gaming regulations in supported jurisdictions.

Our privacy practices differ from generic websites because balivegas is a regulated gaming platform. We must verify your identity (KYC), track deposits and withdrawals for anti-money-laundering compliance, and maintain audit trails for dispute resolution. These requirements exist by law, not by choice. We disclose them here so you understand exactly what data flows through our system and who has access to it.

You have rights over your data—you can request access, correct inaccuracies, or ask for deletion (where regulation permits). Contact us through the in-app support menu with any privacy questions. We respond within 30 days and investigate all requests seriously.

What we collect and why

We collect your email address, full name, date of birth, phone number, and government-issued ID during account creation. Your ID is photographed through your phone's camera, uploaded securely, and reviewed by our KYC team within a few hours. We store a copy of the verified ID in encrypted form and delete the unverified photograph once verification is complete. This data is necessary to confirm you're legally permitted to use balivegas and meet regulatory requirements in your jurisdiction.

When you deposit, we collect payment information—your DANA, e-wallet, mobile banking, local payment, online payment, or bank account details. We never store card numbers or bank credentials ourselves. Payment processing happens through secure APIs provided by e-wallet, mobile banking, local payment, and your bank. We receive only a confirmation that your deposit was successful and the amount transferred. Your payment provider holds the actual credentials, not balivegas.

Session and activity data

We log when you log in, which games you play, your betting entries, and the outcomes. We track your IP address, device type (Android app or iOS browser), and approximate location by city (Jakarta, Surabaya, Bandung, Medan, etc.). We monitor for fraud patterns—for example, multiple rapid deposits followed by immediate withdrawals, or login attempts from multiple countries simultaneously. If we detect suspicious activity, we may freeze your account temporarily and ask you to confirm your identity.

We also track push-notification preferences, language settings, and payment method history. This data helps us improve our service and personalise your experience—for example, reminding you of upcoming Liga 1 or Piala AFF matches that match your betting history.

We do not sell your data to marketing firms or advertising networks. Third parties on balivegas are payment processors and fraud-detection services, not marketers.

Third-party processors and data sharing

We share specific data with third-party service providers only when necessary for your account to function or to comply with law. online payment, e-wallet, mobile banking, local payment, and your bank receive your account number and deposit amount to process transactions—nothing more. Our fraud-detection partner receives a summary of your login pattern and transaction history to flag suspicious accounts; they don't receive your ID number or personal information. These partners sign data-protection agreements with us and are bound by privacy law.

We may disclose your data to government authorities if required by law (for example, anti-money-laundering investigations). We will notify you of such requests unless legally prohibited from doing so. We do not share data with third parties for marketing purposes.

Data retention and deletion

We retain your personal data for as long as your account is active and for at least 5 years after you close it, to comply with financial-audit requirements. Your ID photograph is retained for the same period. Deleted photographs are permanently removed from our system. If you ask us to delete your account before the mandatory retention period expires, we'll anonymise it—we keep transaction records for regulatory compliance but remove your name, ID, and email.

Your rights and contact

You have the right to request access to all data we hold about you, receive it in a portable format, correct inaccuracies, or request deletion (where permitted by law). Email us with "Privacy Request" in the subject line, and include your account email and name. We'll respond within 30 days. You also have the right to lodge a complaint with your local data-protection authority if you believe we've violated your privacy.

Our servers may be located outside your jurisdiction for redundancy and performance, but data encryption and legal compliance remain consistent worldwide. We use TLS 1.3 for all data in transit and AES-256 encryption for data at rest. Cookies track your session and remember your language preference; you can disable them in your browser, though this may affect your ability to stay logged in.

We update this privacy notice occasionally to reflect changes in our systems or legal requirements. We'll notify you via email if a material change occurs. Continued use of balivegas means you accept the current privacy notice.